At kylejonescreativestudio.com, we aim to provide professional and carefully prepared creative services. Because our services are delivered digitally and involve creative work, refunds are subject to the conditions outlined below.
1. Refund Eligibility
Customers may request a refund if work on the project has not yet started.
Once creative work has begun, a refund may not be available because time and resources may already have been committed to the project.
2. Cancellation Before Work Begins
If a customer requests cancellation before any creative work has started, the customer may be eligible for a full refund of the amount paid.
Refund requests should be submitted as soon as possible after placing an order.
3. Cancellation After Work Begins
If creative work has already started, cancellation requests will be reviewed based on the progress of the project and the amount of work completed.
Where appropriate, a partial refund may be considered for the portion of the service that has not yet been completed.
4. Completed Digital Services
Once the agreed creative work has been completed and the digital deliverables have been provided or made available to the customer, the payment may generally be considered non-refundable.
This is because digital creative services cannot be physically returned after completion or delivery.
5. Revision Requests
If revisions are included with the purchased service, customers should use the available revision process to request reasonable changes related to the original project requirements.
A request for revisions does not automatically qualify for a refund.
Requests that substantially change the original project scope may require additional charges rather than a refund.
6. Duplicate or Accidental Payments
If a customer is accidentally charged more than once for the same order, the duplicate payment may be eligible for a refund after verification.
Customers should contact us promptly if they believe a duplicate payment has occurred.
7. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been approved and processed, the time required for the funds to appear in the customer’s account may depend on the customer’s bank or payment provider.
8. Non-Receipt of Digital Deliverables
If a customer has not received or cannot access the completed digital deliverables, they should contact us so that we can investigate the issue and, where possible, provide access to the applicable files.
Failure to receive a digital file does not automatically constitute grounds for a refund if the service has otherwise been completed.
9. How to Request a Refund
To request a refund, please contact us at:
Email: [email protected]
Please include your name, order information, and a brief explanation of the reason for your request. We will review the request and respond within a reasonable period.
10. Policy Updates
We may update this Refund Policy when necessary to reflect changes to our services or applicable requirements.
The latest version will be published on this page.
11. Contact Us
For questions regarding refunds or cancellations, please contact:
Email: [email protected]
Website: kylejonescreativestudio.com